Frequently Asked Questions
Everything you need to know about our fresh-baked pies and delivery.
How are the pies shipped to ensure freshness?
All pies are baked to order, flash-frozen to lock in flavor, and shipped in insulated containers with dry ice or gel packs to ensure they arrive in perfect condition.
Do you offer gluten-free or vegan options?
Yes, we have a dedicated selection of both gluten-free and vegan pies. Please check the 'Specialty' section of our menu for current seasonal offerings.
How long will my pie stay fresh after arrival?
Our pies can be stored in the refrigerator for up to 5 days or in the freezer for up to 3 months. Specific reheating instructions are included in every box.
Can I schedule a delivery for a specific date?
Absolutely. During the checkout process, you can select a preferred delivery date from our calendar to ensure your treats arrive just in time for your special event.
What is your return policy for food items?
Due to the perishable nature of our products, we do not accept returns. However, if your order arrives damaged or incorrect, please contact our support team within 24 hours for a replacement or refund.
Do you provide nutritional and allergen information?
Detailed ingredient lists and common allergen warnings (nuts, dairy, wheat) are available on each product page and are also printed on the physical packaging.