Returns & Exchanges
Due to the perishable nature of our handmade pies, we are unable to accept physical returns, but we are committed to ensuring every bite is perfect. If your order arrives damaged or incorrect, please reach out to our team within 24 hours of delivery for a full replacement or store credit.
Document the Issue
Take clear photos of the packaging and the product immediately upon arrival to help us verify the condition of your order.
Contact Our Team
Email our customer support at [email protected] with your order number and the photos you captured within 24 hours.
Review Process
Our bakery quality control team will review your claim within 1-2 business days to determine the best resolution for your specific case.
Receive Your Resolution
Once approved, we will either ship a fresh replacement pie to your door at no extra cost or issue a digital gift card for the full value.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing